Privacy Policy

Last updated: September 16, 2026

PlayApp Inc. operates the Centiqs and PlayPOS point-of-sale, ordering and restaurant-management services. In this policy, “Centiqs,” “we” and “us” refer to PlayApp Inc. This policy explains how we handle information when restaurants and their authorized staff use these services, when customers submit orders through them, and when restaurants authorize delivery or payment integrations such as Uber Eats or Clover.

Information we process

Depending on the services a restaurant enables, Centiqs may process:

• Restaurant account and authorized-user information, including names, business contact details, roles and authentication records.
• Restaurant and store information, including location identifiers, addresses, hours, operational settings and integration status.
• Menus, categories, items, modifiers, prices, availability, taxes and related catalog data.
• Customer order information supplied by the restaurant or an ordering platform, including order identifiers, items, notes, totals, status and timestamps.
• Delivery and fulfilment information, such as delivery or pickup instructions, courier status and estimated preparation times.
• Integration information, including provider and store identifiers, granted scopes, token-expiry metadata and encrypted integration credentials.
• Support requests, security events, audit records and limited technical diagnostics.

Customer information may also be supplied directly through an enabled ordering service, including the name, contact details and delivery details needed for that order. Restaurants select their enabled services and determine how to use their customer and order records; we process those records to provide the restaurant’s requested software services.

Clover payment integration

For an authorized Clover integration, we process merchant and device identifiers, merchant-authorization status, and access and refresh credentials needed to communicate with Clover. Clover credentials are stored encrypted on the server and are scoped to the connected restaurant; they are not displayed in customer-facing pages.

PlayPOS sends payment requests and receives transaction identifiers, amounts, currency, tips where provided, timestamps, payment outcomes and reconciliation information. It may retain limited payment references supplied by Clover, such as card brand, last four digits and authorization or transaction references. In this semi-integrated terminal flow, card entry and authorization are handled by Clover, and PlayPOS does not store full card numbers, security codes or PINs. Payment records support the restaurant’s receipts, reconciliation, accounting and support needs.

Third-party delivery and payment services

When a restaurant authorizes an integration, Centiqs may exchange information with independent third-party services such as Uber Eats or Clover to provide the requested integration. Those providers control their own collection and use of information under their privacy terms. Clover’s handling of information is described in its privacy notice. Authorizing an integration does not make PlayApp Inc. the operator of those third-party services.

How information is used

We use information to process and route orders; synchronize menus, prices, hours and availability; initiate authorized payment requests and reconcile their results; update order, payment and fulfilment status; provide customer support; protect accounts and integrations; investigate failures; maintain audit records; and improve service reliability and usability.

Access and disclosure

Access is limited to authorized restaurant users, authorized Centiqs personnel and service providers who need the information to operate or support the service. Information may be disclosed when directed by the restaurant, required to operate an enabled integration, required by law, or necessary to protect users, the service or others. Centiqs does not sell customer order information.

Retention and deletion

Information is retained for as long as needed to provide the service, meet legitimate security and audit needs, resolve disputes and satisfy applicable contractual or legal obligations. Retention periods vary by record type and restaurant configuration. Restaurants may request deletion or account closure by contacting support@centiqs.com. We may need to verify the requester’s authority, and some records may be retained where deletion is not reasonably possible or is subject to an outstanding obligation.

Disconnecting Clover removes the active merchant credentials held by PlayPOS but does not automatically erase historical order or payment records, or records retained independently by Clover. Contact support for assistance with a verified deletion or disconnection request.

Security

We use administrative and technical safeguards designed to reduce unauthorized access, including encrypted transport, access controls, audit records and encryption of supported integration credentials at rest. No system can guarantee absolute security. Restaurants are responsible for protecting their accounts, devices and authorized-user access.

International and service-provider processing

Centiqs and its infrastructure or service providers may process information in jurisdictions different from the restaurant or customer. Protection and disclosure requirements may therefore differ by location.

Your choices and requests

Restaurants can manage authorized users and enabled integrations through their administrative tools. For access, correction, deletion, integration-disconnection or privacy questions, contact support@centiqs.com and identify the restaurant and location concerned.

Customers with a request about a restaurant’s order or customer record can contact that restaurant or our support team. Where the restaurant controls the record, we may direct the request to it or assist it in responding. We may verify identity and authority before providing access or making changes. Please do not send passwords, payment-card details or integration credentials with a privacy request.

Changes

We may revise this policy as the service changes. The date above identifies the current published version. Material changes will be communicated through an appropriate service channel when practical.

Contact

PlayApp Inc. — Centiqs and PlayPOS
Privacy and support: support@centiqs.com
Support form: centiqs.com/support